Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

To start a return, contact us at support@gerlora.com with your order number and the reason for your return. In most cases we'll process a refund or send a replacement without asking you to ship the item back — we'll let you know if that's ever needed for your specific order.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions

We do not accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

European Union 14-day cooling off period

If your order is shipped into the European Union, you have the right to cancel your order within 14 days for any reason, without justification.

Refunds

We'll notify you once your return or refund request has been reviewed and let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take extra time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@gerlora.com.