Shipping policy
Order Processing
All orders are processed and shipped within 24 hours of purchase (Monday to Friday, excluding holidays).
Shipping Times
We offer free shipping on every order. Because our products ship from international fulfillment centers, please allow 7 to 15 business days for delivery once your order has shipped. You will receive a tracking number by email as soon as it's on its way.
Delays
Occasionally shipments are delayed by customs processing, weather, or carrier issues beyond our control. We appreciate your patience and will keep you updated if this happens.
Questions
Contact us at support@gerlora.com and we'll get back to you within 24 hours.